Smart Mobility Hub Platform

🚲 UX Case Study: Designing a Last-Mile Mobility Hub Dashboard

Overview

As urban centers expand, last-mile mobility is becoming a critical challenge. Milestride is a smart mobility hub platform designed to make electric scooters and e-bikes more accessible, reliable, and efficient for everyday commuters.

This case study highlights the design journey of creating a bird’s eye view dashboard that gives operators real-time insights into fleet health, hub availability, and predictive maintenance.

🎯 Problem Statement

City commuters face significant inefficiencies in last-mile travel due to:

• Lack of visibility into vehicle availability at hubs
• Limited awareness of battery levels and maintenance needs
• Operational downtime caused by poor fleet management
• Difficulty monitoring large networks across multiple hubs

Mobility operators needed a unified, interactive platform to manage hubs, track vehicles, and proactively address issues.

👥 Target Users

• Mobility Operators – monitor hubs, assign resources, track performance
• Maintenance Teams – schedule and execute repairs or battery swaps
• City Planners – evaluate utilization and demand across areas